On Customer Service 800 Numbers

Companies wonder why Customer Service is lagging. They can start with their highly customized 800 numbers which basically puts up roadblocks for someone to reach a live person. When there are many callers.....get ready for a lonnnnnng wait. This is not what 800 numbers were intended to do. Call up ATT,Comcast,Wells Fargo, Triple AAA,Chase, PGE or any major company and get ready to wait. No three's a crowd here..

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AOL buying Huffington Post

Internet company AOL Inc. famous for it "you've got mail," and local patch news sites is buying online news hub Huffington Post in a $315 million deal that represents a bet on the future of online news. Huffington Post grew quickly from startup to online giant. Over time, it launched city-specific pages and developed a roster of sections such as food and books. The work of its 70-person paid staff is augmented by content from news outlets and 6,000 bloggers who write for free. In a blog post about the deal, Arianna Huffington praised AOL's vision. She wrote that the deal was signed at the Super Bowl in Dallas.

The Customer is not Always Right

Are you one of those shoppers that mind your own business, keep the table clean after you eat, do not reorganize a store's interior and do not make a spectacle of yourself in front of others? There are however, a small minority of customers who are so self absorbed they do not care about their surroundings and other customers. They come off as rude and haughty. Here is a list of situations where the customer needs a "get with it" reminder. 1) Did you ever drive around a crowded parking lot, finally see a spot and as you turn in there is a shopping cart in the middle. Safeway, Lucky's and Trader Joe's in San Ramon and Pleasanton are always crowded lots. To whoever left it there.........wish them a flat tire on their way home. 2) You are in another parking lot, you park with no one on your left and on your return there is a huge pickup truck or van over the line and you have have about ten inches to open your door and squeeze in. To whoever owns that vehicle.......

On National Merchandising Corporation

I worked for them in 1977, selling advertising. I won a trip to Boston as the volume leader in my training class. Some great people there. The owner Art Sells, (great name), Bill Zollo (great trainer), Roger Liss (my manager), Rick Rathfon (in my training class) and Tom Volkar (great salesperson).

Take Five with Jvswag

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