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On Customer Service 800 Numbers

Companies wonder why Customer Service is lagging. They can start with their highly customized 800 numbers which basically puts up roadblocks for someone to reach a live person. When there are many callers.....get ready for a lonnnnnng wait. This is not what 800 numbers were intended to do. Call up ATT,Comcast,Wells Fargo, Triple AAA,Chase, PGE or any major company and get ready to wait. No three's a crowd here..
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