Having worked at both places there are striking differences. ATT is unionized and people are treated fairly and rules do not change as you go along. There are raises and people are far more apt to stay. Comcast is not unionized and changes policies on the fly. Their customer service center in Livermore, CA has a lot of turnover not to mention poor morale.. No wonder people say things like Comcast service is lousy and post complaints on Twitter, blogs and Facebook. After all there are invisible managers there, supervisors who refuse to take escalation calls and leads who say they will call a customer back and don't. They have a person and group who regularly checks the web for nasty things that people may say about them, but in Livemore that is kept a secret from the employees. If they were aware of this,their service would not rank at the bottom of JD Powers constantly. Soon customers will soon get it and post their issues on the web. They will get a quicker response and better deals and credits.
With the election coming up Tuesday, I sometimes wonder how people choose political parties. Maybe the parties choose them. After doing some thinking and research I came up with some differences between the two. Republicans roll a toothpaste tube as they use it. Democrats squeeze from the top. Republicans like a good brandy. Democrats drink beer. Republicans sleep in twin beds. That is why there are more Democrats. Thank you will Stanton. When a leader is in the Democratic Party he's a boss; when he's in the Republican Party he's a leader.Thank you Harry Truman. Democrats give their old clothes to the poor, Republicans wear theirs Democrats like baseball,especially the World Series. Republicans like college football, especially the BCS controversies. Democrats drink coffee from a mug. Republicans drink coffee from a cup with a saucer Democrats call the evening meal supper. Republicans call it dinner. Democrats believe people are basically good but must be saved from themse...
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