Having worked at both places there are striking differences. ATT is unionized and people are treated fairly and rules do not change as you go along. There are raises and people are far more apt to stay. Comcast is not unionized and changes policies on the fly. Their customer service center in Livermore, CA has a lot of turnover not to mention poor morale.. No wonder people say things like Comcast service is lousy and post complaints on Twitter, blogs and Facebook. After all there are invisible managers there, supervisors who refuse to take escalation calls and leads who say they will call a customer back and don't. They have a person and group who regularly checks the web for nasty things that people may say about them, but in Livemore that is kept a secret from the employees. If they were aware of this,their service would not rank at the bottom of JD Powers constantly. Soon customers will soon get it and post their issues on the web. They will get a quicker response and better deals and credits.
Black Friday is the name given to the day following Thanksgiving, which is traditionally the beginning of the Christmas shopping season. On this day, most major retailers open extremely early, often at 4 am, or midnight or nowadays on Thanksgiving night. To work that turkey off they have promotional sales to kick off the holiday shopping season. Black Friday is not an official holiday, but judging from commute time and crowds in stores you might think so. It has routinely been the busiest shopping day of the year since 2005 although news reports, which at that time were inaccurate, have described it as the busiest shopping day of the year for a much longer period of time. The news media has long described the day after Thanksgiving as the busiest shopping day of the year. In earlier years, this was not actually the case. According to wikipedia in the period from 1993 through 2001, for example, Black Friday ranked from fifth to tenth on the list of busiest shopping days, with the last...
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