Tuesday, May 4, 2010
McBug, Customer Service Ninja 2
How many times do you hear from someone in a call center that they get a call of "I wanna speak to a supervisor". Not a manager...or someone who knows what they are doing...or the boss. Chances are when this call is transferred, I hate to tell you that the person you get is not a supervisor. May be a lead, or floor walker or senior rep ( who get paid an extra buck an hour to do this) . That's their job. Most real supervisors don't want to hear someone rant and then tell the customer " it can't be done". Believe me this happens in most major centers daily.