How many times do you hear from someone in a call center that they get a call of "I wanna speak to a supervisor". Not a manager...or someone who knows what they are doing...or the boss. Chances are when this call is transferred, I hate to tell you that the person you get is not a supervisor. May be a lead, or floor walker or senior rep ( who get paid an extra buck an hour to do this) . That's their job. Most real supervisors don't want to hear someone rant and then tell the customer " it can't be done". Believe me this happens in most major centers daily.
Black Friday is the name given to the day following Thanksgiving, which is traditionally the beginning of the Christmas shopping season. On this day, most major retailers open extremely early, often at 4 am, or midnight or nowadays on Thanksgiving night. To work that turkey off they have promotional sales to kick off the holiday shopping season. Black Friday is not an official holiday, but judging from commute time and crowds in stores you might think so. It has routinely been the busiest shopping day of the year since 2005 although news reports, which at that time were inaccurate, have described it as the busiest shopping day of the year for a much longer period of time. The news media has long described the day after Thanksgiving as the busiest shopping day of the year. In earlier years, this was not actually the case. According to wikipedia in the period from 1993 through 2001, for example, Black Friday ranked from fifth to tenth on the list of busiest shopping days, with the last...
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