How many times do you hear from someone in a call center that they get a call of "I wanna speak to a supervisor". Not a manager...or someone who knows what they are doing...or the boss. Chances are when this call is transferred, I hate to tell you that the person you get is not a supervisor. May be a lead, or floor walker or senior rep ( who get paid an extra buck an hour to do this) . That's their job. Most real supervisors don't want to hear someone rant and then tell the customer " it can't be done". Believe me this happens in most major centers daily.
I worked for them in 1977, selling advertising. I won a trip to Boston as the volume leader in my training class. Some great people there. The owner Art Sells, (great name), Bill Zollo (great trainer), Roger Liss (my manager), Rick Rathfon (in my training class) and Tom Volkar (great salesperson).
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