Having worked in several contact centers, my buddy McBug is just amazed as to why people will wait on hold 30 minutes or longer to complain about something. There was the one person who called at a newspaper circulation department because the Safeway Flyer was not in the daily paper. One head scratcher. Then there was another who called their credit card provider claiming the balance of $5,456.98 was wrong. Her findings showed the balance at $5,455.89. two head scratchers there. To show that cable tv watchers are not left out, one said their remote was a tad slow in changing in changing channels. Whatever a tad is this gets three head scratchers. Finally at an online bookstore, the customer wanted a refund on the book she purchased because the ending was too depressing. McBug smiles through all this and delivers as one company says " Galaxy Class Service" !!!!
Black Friday is the name given to the day following Thanksgiving, which is traditionally the beginning of the Christmas shopping season. On this day, most major retailers open extremely early, often at 4 am, or midnight or nowadays on Thanksgiving night. To work that turkey off they have promotional sales to kick off the holiday shopping season. Black Friday is not an official holiday, but judging from commute time and crowds in stores you might think so. It has routinely been the busiest shopping day of the year since 2005 although news reports, which at that time were inaccurate, have described it as the busiest shopping day of the year for a much longer period of time. The news media has long described the day after Thanksgiving as the busiest shopping day of the year. In earlier years, this was not actually the case. According to wikipedia in the period from 1993 through 2001, for example, Black Friday ranked from fifth to tenth on the list of busiest shopping days, with the last...
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