My friend mcbug feels that customer service would vastly improve if companies treated their people like ...well people rather than a numbers on a sheet. They in turn would treat customers better and would not feel a rush to wrap this call up under ten minutes and take the next call. What one company does as far as stats, talk time, following a script is copied by others.
PC World reports that Apple has pushed back the delivery date for iPhone 4 advance sales even more. The U.S. Apple Store is now showing that iPhone 4 pre-orders will ship by July 14, a 12-day delay to the original postponed delivery date of July 2. Apple is having trouble fulfilling the surge of pre-orders that it began taking on June 15, noting in a statement on Wednesday that it has already sold more than 600,000 iPhone 4s. This is like trying to get tickets to a Rolling Stones concert when they were in their prime. Pre-ordering an iPhone 4 is not easy job, however. First off, AT&T suspended iPhone 4 pre-orders on Wednesday, only a day after its Web site was overwhelmed with demand from customers. AT&T's surge of interest didn't just come from new customers, but also from current customers. AT&T extended the new iPhone 4 customer pricing to those whose iPhone contracts expire at any point this year, thus making them eligible for discounted prices starting at $199
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