McBug, Customer Service Ninja 1

My friend mcbug feels that customer service would vastly improve if companies treated their people like ...well people rather than a numbers on a sheet. They in turn would treat customers better and would not feel a rush to wrap this call up under ten minutes and take the next call. What one company does as far as stats, talk time, following a script is copied by others.

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AOL buying Huffington Post

Internet company AOL Inc. famous for it "you've got mail," and local patch news sites is buying online news hub Huffington Post in a $315 million deal that represents a bet on the future of online news. Huffington Post grew quickly from startup to online giant. Over time, it launched city-specific pages and developed a roster of sections such as food and books. The work of its 70-person paid staff is augmented by content from news outlets and 6,000 bloggers who write for free. In a blog post about the deal, Arianna Huffington praised AOL's vision. She wrote that the deal was signed at the Super Bowl in Dallas.

On National Merchandising Corporation

I worked for them in 1977, selling advertising. I won a trip to Boston as the volume leader in my training class. Some great people there. The owner Art Sells, (great name), Bill Zollo (great trainer), Roger Liss (my manager), Rick Rathfon (in my training class) and Tom Volkar (great salesperson).

Feels like temperature and customer service phrases

While watching the weather report on television the other day I saw a fairly new phrase: the feels like temperature. Now walking outside I could say it "feels like 80." Someone next to me may say it feels like 65 to them. Another could say it must be at least 90. The exact meaning of a sentence or phrase is sometimes curious, especially in the world of customer service. Have you ever been told by an agent, I need to put you on hold for a minute. Meanwhile a real time of five minutes has passed and still no agent back on the line. You have have walked into a place to eat and the waiter may say, I'll have your table cleaned up in a second. One thousand one, one thousand two. Over two minutes later, it's still being cleaned. An interesting phrase when buying online is days before your item gets to you. Lots of places now may give themselves a big cushion, like 4-14 days delivery. Of course, a common one in retail when checking out is, "find everything you wanted ?

Take Five with Jvswag

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