Wednesday, May 5, 2010
McBug, Customer Service Ninja 4
Having worked in several contact centers, my buddy McBug is just amazed as to why people will wait on hold 30 minutes or longer to complain about something. There was the one person who called at a newspaper circulation department because the Safeway Flyer was not in the daily paper. One head scratcher. Then there was another who called their credit card provider claiming the balance of $5,456.98 was wrong. Her findings showed the balance at $5,455.89. two head scratchers there. To show that cable tv watchers are not left out, one said their remote was a tad slow in changing in changing channels. Whatever a tad is this gets three head scratchers. Finally at an online bookstore, the customer wanted a refund on the book she purchased because the ending was too depressing. McBug smiles through all this and delivers as one company says " Galaxy Class Service" !!!!